Frequently Asked Questions


About Account Creation

Only an email address and password are required to create an account.
You do not need to enter your name, and you do not need to enter your real name.
Also, if you created your account using social login, the name from the social service you used will be temporarily used.

To change your account name, you can do so from My Page.

Account Deletion

Due to the fact that we use Shopify, we are unable to delete your account.
If you wish to delete your account, please contact us using the Contact Us form.

We will delete your account as soon as we confirm your identity.

Can I change my account name (profile)?

Changes can be made by accessing My Page.
To access My Page, click on the human-shaped icon in the upper right corner of the site.
Your profile name does not have to be your real name, as your account name does not have to be the same as the name in your address book.


When will GamerFinger be in stock, etc.?
Is it possible to incorporate additional products into a pre-assembled FIGHTSTICK that are not available as options?
How can I get a product you don't carry?
Why are there quantity limits on some products?

International Shipping

Available delivery areas
I do not want to pay VAT and Taxes etc.
I was charged additional shipping costs, why?
I added an item and the shipping cost is too high!
The product was damaged when I opened the package upon arrival, what should I do?
Why are shipping costs higher than before?


About Rewards
I placed an order, but the points are not instantly credited.
Expiration date of points


About Artwork Services
Can you print any artwork?
I do not have Photoshop.


About Resale
I bought a button 6 months ago and it is no longer responding. Can you replace it?